Workforce Quality Coordinator Christi Villegas is Working Smart, Doing Good with the Young Adult team in Dallas, Texas.

Christi goes out of her way to create desk aids and tools that assist the Young Adult team with learning their job responsibilities. With new staff, Christi’s willingness to provide technical assistance and policies for clarification is always appreciated. 

“Christi created a best practice database with tips and tools to help the Young Adult team build their program knowledge,” said Angela Sheffield-Scott, Quality Manager, “She included screenshots as visual supports and made a ‘How to Manual’ users can reference for questions with eligibility and documentation.”

Thank you, Christi, for taking the initiative to implement improvements to enhance team Communication. You demonstrated real Leadership!